Frequently Asked Questions

Use the class schedule to search published classes by course, date, time zone, delivery method, language, instructor, and location. A course page also shows upcoming dates for that specific course.

Start with the role you have or want, your current experience, and the certification or skills you need. Use the learning paths to compare recommended stages. Leading SAFe is a common starting point for broad SAFe context, but it is not required for every role or course.

Many SAFe courses have no formal prerequisite, although experience recommendations still matter. Advanced or expert courses may require an active credential or specific prior experience. Always review the prerequisite and recommended-experience fields on the course page before registering.

Select a published class, review its date, time zone, delivery method, language, price, provider, and policies, then choose the number of seats and complete checkout. Your seat is confirmed after payment or an approved enterprise payment arrangement.

You will receive an order confirmation and class details. Before the class, we will send joining instructions and any required provider-account, roster, pre-course, or course-material steps. Provider access may arrive separately after your participant details are added to the official roster.

Classes may be offered live online, in person, or in a blended format. Each scheduled class shows its actual delivery method, location or virtual platform, time zone, and daily session times before you register.

The scheduled class identifies the spoken instruction language and, where known, the courseware and exam language. These can differ. Confirm all three before registering because a provider may link exam eligibility to the language version of the course.

Complete any pre-course steps, test the meeting link and required tools, use a reliable internet connection, and join from a quiet location with a working microphone and camera. Keep the full session time free and follow the instructor's joining instructions.

Timing depends on the provider and class roster. Joining instructions, pre-course work, and provider-platform access may be sent in separate messages. If required access has not arrived near the class date, contact Meridian Agile with your order and participant details.

Plan to attend and participate in every scheduled session. Certification providers may require the instructor to confirm complete attendance before course completion, learning-plan access, or exam eligibility is released. A registration alone does not satisfy attendance requirements.

The scheduled class page identifies the assigned instructor and provides the available profile, credentials, languages, and areas of expertise. If an instructor must change, the published class record and participant communications will be updated.

The course page shows the typical duration, while the scheduled class lists the exact session dates, start and end times, breaks, and time zone. Multi-day classes may use full-day or split-session schedules, so use the class schedule as the final source.

The class schedule lists only locations with a currently published in-person class. Filter by delivery method, country, region, or city to find available dates. A course may also be available privately for an organization even when no public local date is listed.

The price is shown on each published class and may vary by date, delivery method, location, instructor, provider, currency, or promotion. Confirm the final price, included items, tax treatment, and cancellation terms in checkout before paying.

Checkout shows the currencies available for the selected class and order. Meridian Agile supports USD, EUR, CAD, AUD, GBP, NZD, MXN, SGD, CHF, and JPY where a price has been configured. The displayed checkout currency is the currency that will be charged.

Your checkout summary will show whether taxes are included, added, or not applicable based on the order. A receipt or invoice will be associated with the completed order. Enterprise buyers should provide legal entity, billing, and tax information before invoice issuance.

The payment methods enabled for your country, currency, and order will be shown at checkout. A payment method is not guaranteed until it appears there. Purchase orders, invoicing, or other enterprise arrangements require approval before the seat is confirmed.

Standard public-class registrations require full payment at checkout. If an installment, deposit, purchase-order, or invoice arrangement is available for an enterprise order, it must be approved and documented before registration is confirmed.

A valid early-booking, group, alumni, partner, or promotional price will be displayed on the class or applied during checkout. Discounts are not guaranteed, may have eligibility rules and expiration dates, and generally cannot be combined unless the offer says otherwise.

Any fee charged by Meridian Agile will be itemized before you authorize payment. Your card issuer, bank, or payment provider may independently charge foreign-exchange, international-transaction, or other account fees that are outside Meridian Agile's control.

Available refunds, credits, class transfers, and participant substitutions depend on the notice period and the policy accepted at checkout. Submit the request as early as possible. Provider calendar policies do not automatically replace Meridian Agile's registration terms.

Affected participants will be contacted using the registration details on the order. Depending on the published policy and circumstances, options may include accepting the new schedule, transferring to another class, receiving credit, or receiving a refund.

Contact Meridian Agile as soon as you know you may be absent. Missing required class time can prevent course completion, exam eligibility, or certification. A no-show does not automatically qualify for a refund, credit, recording, or replacement class; the attendance and cancellation policies accepted at checkout apply.

A class transfer may be available when requested before the applicable cutoff and when another suitable class has space. Transfer limits, price differences, credits, and fees are governed by the transfer policy accepted with the registration.

For SAFe certification classes, the class page will state which exam or completion assessment is included. Under the current Scaled Agile policy, foundational certifications include two attempts within the exam window, while advanced and expert certifications generally include one attempt. Exceptions are identified on the course page.

Scaled Agile currently permits exam-only purchase for SAFe Agilist, SAFe Practitioner, SAFe Scrum Master, SAFe Product Owner/Product Manager, and AI-Native Foundations. Other certification exams require full attendance in the associated course. Provider eligibility rules can change, so confirm them before purchase.

After the instructor confirms your attendance, sign in to SAFe Studio, open Learning Plans & Exams, choose the relevant in-progress learning plan, and launch the exam from that plan. Contact support if the class is complete but the exam remains unavailable.

Scaled Agile currently provides a 60-day exam window after course completion. The deadline follows the time zone in your provider account, and exam extensions are not offered under the policy introduced on April 14, 2026. Start early enough to finish before the displayed deadline.

Complete the class, review your learner workbook, exercises, notes, official framework articles, and the exam study guide in your learning plan. Use the provider's practice test when available. Practice results help identify gaps but do not guarantee a passing score.

They vary by certification. The course page and official exam study guide show the current question count, time limit, passing score, delivery method, and available language. Use those course-specific fields rather than assuming one standard applies to every exam.

Retake eligibility, included attempts, fees, and waiting periods depend on the certification level and attempt number. Under the current policy, later attempts can require 10-day or 30-day waits. Purchase an eligible retake from the exam's learning plan and verify the current provider terms before paying.

Yes. Request the accommodation from Scaled Agile before launching the exam and explain the need and requested adjustment. The provider may request supporting documentation and evaluates requests individually under applicable accessibility law and its privacy policy.

Scaled Agile links exam eligibility to the language version of the completed course. Confirm the spoken language, courseware language, and exam language on the scheduled class before registering; they are not always the same.

After passing, open the Certifications or Achievements area in SAFe Studio, select the active certification, and use the print option to save a PDF. Where a digital badge is issued, it can be claimed and shared through the provider's badge platform.

Renew through SAFe Studio using the renewal option associated with your certification tier. Scaled Agile currently does not require the certification exam to be repeated for renewal, and taking an unrelated new course does not automatically renew previously earned certifications. Review the current tier, price, benefits, and expiration date in Studio.

A course-completion record confirms that you satisfied the class attendance or completion requirements. A professional certification normally requires a separate provider assessment or exam. The course page identifies what is earned through attendance, what requires an exam, and whether a digital badge is available.

Use the Meridian Agile contact form and include your order number, class, participant name, and the email used during registration. For certification-platform or exam issues, you may also need to contact the certification provider directly; the relevant provider support link will be shown with the answer.

Yes. Contact Meridian Agile before the class and describe the accommodation you need. Classroom accommodations and certification-exam accommodations are separate requests, so an exam-related request may also need to be submitted directly to the certification provider.

Meridian Agile can verify your registration, participant information, and class-roster status. Account access, provider-platform, exam-delivery, certification, and renewal issues may require Scaled Agile Support. Include screenshots and the email tied to your provider account, but never send passwords or payment-card details.

Yes. Private training can be scheduled for a team or organization with coordinated dates, delivery format, participant management, and enterprise billing. Submit an enterprise-training request so the class and commercial terms can be designed for your group.