Course Content
01Module 1: The advanced Scrum Master and Team Coach
Shift from event facilitation toward systems coaching and measurable team and ART outcomes.
- Coaching stance
- Systems thinking
- Servant leadership
- Responsible AI for coaches
02Module 2: Improve flow and built-in quality
Visualize work, manage WIP, interpret flow metrics, and reinforce quality practices.
- Team Kanban
- WIP
- Batch size
- Flow metrics
- Built-in quality
- XP practices
03Module 3: Coach high-performing teams
Use powerful questions, psychological safety, shared purpose, and cross-team collaboration to improve performance.
- Powerful questions
- Psychological safety
- Team dynamics
- Cross-team collaboration
- Performance patterns
04Module 4: Navigate conflict and collaboration
Analyze conflict sources and use interest-based, context-sensitive strategies to move toward constructive decisions.
- Conflict sources
- Interest-based problem solving
- Framing
- Conflict analysis
- Strategy design
05Module 5: Improve ART performance
Coach PI events, IP Iterations, Inspect and Adapt, and problem solving to improve outcomes across teams.
- PI events
- IP Iteration
- Inspect and Adapt
- Problem-solving workshop
- ART improvement