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Advanced Facilitator: Conflict and Collaboration

Agile Course

Advanced Facilitator: Conflict and Collaboration

Recognizes applied facilitation skills for navigating conflict and strengthening collaboration.

4 Hours of immersive, live training
Delivered live facilitated session in English

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We help organizations build Agile capability, drive transformation, and achieve measurable business outcomes.

Courses

SAFe® Micro-credential

Scaled Agile Framework®

Duration: 4 Hours
Format: Live Facilitated Session
Level: Advanced
Certification: SAFe® Micro-credential
Languages: English

4 Hours
Live, Instructor-Led
1 Language
Available Worldwide

Overview
What You’ll Learn
Course Content
Who It’s For
Exam & Certification
FAQ

Overview

A practice-centered facilitation sequence for diagnosing conflict, selecting interventions, and enabling collaborative decisions.

You will learn how to:

Analyze conflict
Apply interest-based problem solving
Practice constructive communication
Design conflict-resolution strategies

At a Glance

Duration: 4 Hours
Format: Live Facilitated Session
Level: Advanced
Certification: SAFe® Micro-credential
Languages: English

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What’s Included

4 Hours of Live Training
Official Course Workbook
One Year SAFe® Community Access
Digital Certification & Badge

What You’ll Learn

By the end of this course, you’ll have the knowledge and practical skills to:

Distinguish productive disagreement from harmful conflict
Identify system conditions contributing to a conflict
Create a neutral conflict analysis
Frame the problem without assigning blame
Choose a strategy suited to conflict intensity and context
Facilitate an interest-based conversation
Build a conflict-resolution strategy
Use feedback to improve facilitator choices

Course Content

01Module 1: Conflict in Lean-Agile systems
Recognize how goals, roles, dependencies, uncertainty, and organizational conditions create conflict.
- Sources of conflict
- Systems context
- Team and ART dependencies
- Psychological safety
02Module 2: Conflict analysis
Separate positions from interests and map people, concerns, power, patterns, and decision constraints.
- Positions and interests
- Stakeholder mapping
- Conflict patterns
- Power dynamics
- Framing
03Module 3: Resolution strategies and facilitation tools
Select and practice appropriate techniques for de-escalation, inquiry, problem solving, and collaborative decision-making.
- Interest-based problem solving
- Powerful questions
- Active listening
- De-escalation
- Decision facilitation
04Module 4: Conflict strategy design and application
Use the Conflict Analysis and Strategy Design Framework to plan, rehearse, and adapt an intervention.
- Strategy design
- Facilitation plan
- Scenario practice
- Feedback
- Follow-through

Upcoming Classes

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No public classes are scheduled right now.

New dates are added regularly. Check the full schedule or ask us about a date that suits your team.

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Who It’s For

SAFe Practice Consultants
Release Train Engineers
Scrum Masters and Team Coaches
Product Owners
Facilitators

Exam & Certification

Assessment details for this course are being confirmed.

Validates skills in conflict analysis, interest-based problem solving, constructive communication, facilitation strategy.

Frequently Asked Questions

Is the certification exam included with my class?
For SAFe certification classes, the class page will state which exam or completion assessment is included. Under the current Scaled Agile policy, foundational certifications include two attempts within the exam window, while advanced and expert certifications generally include one attempt. Exceptions are identified on the course page.
How do I download or share my SAFe certification?
After passing, open the Certifications or Achievements area in SAFe Studio, select the active certification, and use the print option to save a PDF. Where a digital badge is issued, it can be claimed and shared through the provider's badge platform.
How do I renew my SAFe certification?
Renew through SAFe Studio using the renewal option associated with your certification tier. Scaled Agile currently does not require the certification exam to be repeated for renewal, and taking an unrelated new course does not automatically renew previously earned certifications. Review the current tier, price, benefits, and expiration date in Studio.
How do I access my SAFe exam?
After the instructor confirms your attendance, sign in to SAFe Studio, open Learning Plans & Exams, choose the relevant in-progress learning plan, and launch the exam from that plan. Contact support if the class is complete but the exam remains unavailable.
Will I receive a course-completion certificate, a professional certification, or both?
A course-completion record confirms that you satisfied the class attendance or completion requirements. A professional certification normally requires a separate provider assessment or exam. The course page identifies what is earned through attendance, what requires an exam, and whether a digital badge is available.

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